How to Trade at Gate.io for Beginners

How to Register Account on Gate.io

How to Register Account on Gate.io with Email or Phone Number

1. Go to the Gate.io website and click on [Sign Up].

2. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


3. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.


4. Congratulations! You have successfully created a Gate.io account via Email or Phone Number.

How to Register Account on Gate.io with Google Account

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or Phone and click on [Next].

4. Then enter the password for your Google account and click [Next].

5. Click on [Continue] to confrim to sign in with your Google account.

6. Fill in your information to create a new account. Tick on the box, and then click on [Sign Up].

7. Complete the verification process. You will receive a 6-digit verification code in your email. Enter the code and click [Confirm].

8. Congratulations! You have successfully created a Gate.io account via Goggle.

How to Register Account on Gate.io with MetaMask

Before Registering an account on Gate.io via MetaMask, you must have the MetaMask extension installed in your browser.

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [MetaMask] button.
3. A sign-in window will be opened, where you will need to connect with MetaMask, choose your account you want to connect and click [Next].

4. Click on [Connect] to connect with your chosen account.

5. Click on [Create New Gate Account] to sign up using MetaMask credential.

6. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


7. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.


8. A MetaMask [Signature request] will pop up, click on [Sign] to continue.
9. Congratulations! You have successfully created a Gate.io account via MetaMask.

How to Register Account on Gate.io with Telegram

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [Telegram] button.

3. A pop-up window will appear, enter your Phone Number to sign up to Gate.io and click [NEXT].

4. You will receive the request in Telegram app. Confirm that request.

5. Click on [ACCEPT] to continue to sign up for Gate.io using Telegram credential.

6. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


7. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.

8. Congratulations! You have successfully created a Gate.io account via Telegram.

How to Register Account on Gate.io App

1. You need to install the Gate.io application to create an account for trading on the Google Play Store or App Store.

2. Open the Gate.io app, tap the [Profile] icon, and tap [Sign Up].


3. Select [Email] or [Phone] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit verification code in your email or phone. Enter the code then, click the [Confirm] button.

5. Congratulations! You have successfully created an Gate.io account on your phone.

Or you can sign up on the Gate.io app using Telegram.

How to Verify Gate.io Account 

What is KYC Gate.io?

KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.

Why is KYC important?

1. KYC serves to fortify the security of your assets.
2. Different levels of KYC can unlock varying trading permissions and access to financial activities.
3. Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
4. Fulfilling KYC requirements can amplify the benefits derived from futures bonuses.

 

How to complete Identity Verification on Gate.io? A step-by-step guide

Identity Verification on Gate.io (Website)

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Identity Verification] and click on [Verify Now].

3. Fill out all the information below and click [Next].

4. Upload your ID card photo and click on [Continue].

5. Lastly, choose the way you want to do the face recognition and click [Continue] to finish the process.

6. After that, your application has been submitted.

Wait for 2 minute for reviewing and your account have successfully verified.

Identity Verification on Gate.io (App)

1. Open the Gate.io app, tap on the [Profile] icon and select [KYC (Identity Verification)].


2. Choose [Identity Verification] and tap [Verify now].

3. Fill out all the basic information below and tap [Next].

4. Upload your ID picture and tap [Next step] to continue the process.

5. Lastly, start taking your selfie by tapping on [I’M READY].

6. After that, your application has been submitted.

Wait for 2 minute for reviewing and your account have successfully verified.

Address Verification on Gate.io (Website)

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Address verification] and click on [Verify Now].

3. Fill out your permanent address information and click [Submit].

4. After that, your application has been submitted.

Wait for 10 minute for reviewing and your account have successfully verified.

Address Verification on Gate.io (App)

1. Open the Gate.io app, tap on the [Profile] icon and select [KYC (Identity Verification)].


2. Choose [Address Verification] and tap [Verify now].

3. Fill out your permanent address information and click [Submit].

4. After that, your application has been submitted.

Wait for 10 minute for reviewing and your account have successfully verified.

How to complete Enterprise Verification on Gate.io? A step-by-step guide

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Enterprise Verification] and click on [Verify Now].


3. Complete the necessary fields in the [Company Information] page, which includes the entity name, registration number, entity type, nature of business, country of registration, and registered address.

After providing this information, tick the box and proceed by clicking on [Next] or [Information on temporary] to move to the next step.

4. On the [Related Parties] page, input details, including names and ID photos, for [Director(s) or Equivalent Persons], [Authorized Person], and [Ultimate Beneficial Owner(s) or Significant/Actual Controller(s)].

Once the form is complete, click on [Next] or [Information on temporary] to proceed.

5. On the [Upload Documents] page, submit the certificate of incorporation, ownership structure, letter of authorization, and register of shareholders/certificate of incumbency/business registry, or equivalent documents to verify the Ultimate Beneficial Owner (UBO).

Once the form is complete, click on [Submit] or [Information on temporary] to proceed.


6. Carefully review the [Corporate Verification Statement] and once you have ensured the accuracy of the provided information, check the designated box to confirm.

Finally, click on [Complete] to conclude the verification process. Your application will then undergo review by the Gate.io team.


Note:

1. Enterprise verification consists of three steps: filling in basic company information, adding related parties, and uploading documents. Please carefully read the instructions before completing the forms or uploading documents, ensuring that all provided information is accurate and meets the specified requirements.

2. Only one type of identity verification can be selected for the same account. It is not possible to initially verify as an individual and later as an organization, or make changes after the verification process.

3. Typically, enterprise verification takes 1 to 2 working days for review. Strictly adhere to the provided instructions when uploading documents related to enterprise information.

4. As of now, enterprise verification is not supported on the app.

5. For enterprise verification, the corporation (judicial person) must have a Gate account with KYC2 completed.

How to Deposit/Buy Crypto in Gate.io

How to Buy Crypto via Credit/Debit Card on Gate.io

Buy Crypto via Credit/Debit Card on Gate.io (Website)

1. Log in to your Gate.io website, click on [Buy Crypto] and select [Debit/Credit Card].

2. Select the fiat currency and fill the fiat amount you want to use. Select the cryptocurrency you want to buy, and then you may choose a payment channel you prefer.

3. Read the Disclaimer before proceeding, check your information, and tick the box.

By clicking [Continue] after reading the Disclaimer, you will be redirected to the Third-Party page to complete the payment.
4. After that, you can view your order by clicking [Order History].

Buy Crypto via Credit/Debit Card on Gate.io (App)

1. Open your Gate.io app and tap [Quick Buy].

2. Tap on [Express] and select [Debit/Credit Card], and you will be directed to the P2P trading zone.


3. Choose your preferred Fiat Currency for the payment and enter the amount for your purchase. Select the cryptocurrency you want to receive in your Gate.io wallet and choose your payment network 

4. Review your details, tick on the [I have read and agree to the disclaimer.] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

How to Buy Crypto via Bank Transfer on Gate.io

Buy Crypto via Bank Transfer on Gate.io (Website)

1. Log in to your Gate.io website, click on [Buy Crypto], and select [Bank Transfer].

2. Select the fiat currency and input the amount you wish to spend. Choose the cryptocurrency you want to receive, and then select a payment channel based on the estimated unit price. Here, using Banxa as an example, proceed with the purchase of USDT with 50 EUR.

3. Read the Disclaimer before proceeding, check your information, and tick the box.

By clicking [Continue] after reading the Disclaimer, you will be redirected to the Third-Party page to complete the payment.

4. After that, you can view your order by clicking [Order History].

Buy Crypto via Bank Transfer on Gate.io (App)

1. Open your Gate.io app and tap [Quick Buy].

2. Tap on [Express] and select [Bank Transfer], and you will be directed to the P2P trading zone.


3. Select [Buy] and choose your preferred Fiat Currency for the payment and enter the amount for your purchase. Tap on the payment network you want to continue.

4. Review your details, tick on the [I have read and agree to the disclaimer.] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.

How to Buy Crypto via P2P on Gate.io

Buy Crypto via P2P on Gate.io (Website)

1. Log in to your Gate.io website, click on [Buy Crypto], and select [P2P Trading].

2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

3. Specify the amount of Fiat Currency you are willing to pay in the [I will pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.

After following the aforementioned steps, click on [Buy USDT], and subsequently, you will be redirected to the Order page.

4. Click on [Buy Now] to continue the process.

5. You will be directed to the pending order page, click on your order number to continue the payment.

6. Reaching the payment page, you are granted a 20-minute window to transfer the funds to the P2P Merchant’s bank account. Prioritize reviewing the order information to confirm that the purchase aligns with your transaction requirements.

1. Examine the payment method exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
2. Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
3. After completing the fund transfer, kindly check the box labeled [I have paid].

7. Once the order is completed, it can be found under [Fiat Order] - [Completed Orders].

Buy Crypto via P2P on Gate.io (App)

1. Open your Gate.io app and tap [Quick Buy].

2. Tap on [Express] and select [P2P], and you will be directed to the P2P trading zone.

3. On the transaction page, select the merchant you want to trade with and click [Buy].

4. Enter the amount that you want to purchase, check out the payment method, and tap on [Buy USDT] to continue.
5. Please review your order information and tap on [Pay now] to continue the transaction
6. After completing the payment, tap on [I have paid] to notice the seller and wait for them to release the coin.

Note: You have 20 minute to complete the transaction, take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction

How to Deposit Crypto on Gate.io

Deposit Crypto via Onchain Deposit on Gate.io (Website)

1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].

2. Click on [Deposit] to continue.

3. Select [Onchain Deposit] by clicking on [Deposit].

4. Select the cryptocurrency that you want to deposit and choose your network. Here, we’re using USDT as an example.

5. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

6. Once confirmed, the deposit will be added to your spot account.

You can find recent deposits at the bottom of the Deposit page, or view all past deposits under [Recent Deposit].

Deposit Crypto via Onchain Deposit on Gate.io (App)

1. Open and login to your Gate.io App, on the first page, tap on [Deposit].

2. Tap on [Onchain Deposit] to continue.

3. Once directed to the next page, select the crypto you want to deposit. You may do so by tapping on a crypto search.

4. On the Deposit page, please select the network.

5. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

Deposit Crypto via GateCode Deposit on Gate.io (Website)

1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].

2. Click on [Deposit] to continue.

3. Select [GateCode Deposit] by clicking on [Deposit] 

3. Enter the GateCode that you want to deposit and click [Confirm].

4. After that, you will see deposit details as shown below. You can choose to return to the previous page or deposit again.

Deposit Crypto via GateCode Deposit on Gate.io (App)

1. Open and login to your Gate.io App, on the first page, tap on [Deposit].

2. Tap on [GateCode Deposit] to continue.

3. On the "GateCode Deposit" page, you can choose to scan the saved QR code image or paste the copied GateCode here to deposit. Double-check the information before clicking on [Confirm].

4. Then you will see deposit details as shown below. You can choose to return to the previous page or deposit again.

 

How to Trade Cryptocurrency on Gate.io

How to Trade Spot on Gate.io (Website)

Step 1: Login to your Gate.io account, click on [Trade], and select [Spot].

Step 2: You will now find yourself on the trading page interface.

1. Market Price Trading volume of trading pair in 24 hours.
2. Candlestick chart and Technical Indicators.
3. Asks (Sell orders) book / Bids (Buy orders) book.
4. Market latest completed transaction.
5. Trading Type.
6. Type of orders.
7. Buy / Sell Cryptocurrency.
8. Your Limit Order / Stop-limit Order / Order History.

Step 3: Buy Crypto

Let’s look at buying some BTC.

Go to the buying section (7) to buy BTC and fill in the price and the amount for your order. Click on [Buy BTC] to complete the transaction.

Note:

• The default order type is a limit order. You can use a market order if you want an order filled as soon as possible.
• The percentage bar below the amount refers to what percentage of your total USDT assets will be used to buy BTC.

Step 4: Sell Crypto

To promptly sell your BTC, consider switching to a [Market] order. Enter the selling quantity as 0.1 to complete the transaction instantly.

For example, if the current market price of BTC is $63,000 USDT, executing a [Market] Order will result in 6,300 USDT (excluding commission) being credited to your Spot account immediately.

How to Trade Spot on Gate.io (App)

1. Open your Gate.io app, on the first page, tap on [Trade].

2. Here is the trading page interface.

1. Market and Trading pairs.
2. Real-time market candlestick chart, supported trading pairs of the cryptocurrency, “Buy Crypto” section.
3. Sell/Buy Order Book.
4. Buy/Sell Cryptocurrency.
5. Open orders.

3. As an example, we will make a "Limit order" trade to buy BTC.

Enter the order placing section of the trading interface, refer to the price in the buy/sell order section, and enter the appropriate BTC buying price and the quantity or trade amount.

Click [Buy BTC] to complete the order. (Same for sell order)

What is the Stop-Limit Function and How to use it

What is a stop-limit order?

A stop-limit order is a limit order that has a limit price and a stop price. When the stop price is reached, the limit order will be placed on the order book. Once the limit price is reached, the limit order will be executed.

• Stop price: When the asset’s price reaches the stop price, the stop-limit order is executed to buy or sell the asset at the limit price or better.
• Limit price: The selected (or potentially better) price at which the stop-limit order is executed.

You can set the stop price and limit price at the same price. However, it’s recommended that the stop price for sell orders should be slightly higher than the limit price. This price difference will allow for a safety gap in price between the time the order is triggered and when it is fulfilled. You can set the stop price slightly lower than the limit price for buy orders. This will also reduce the risk of your order not being fulfilled.

Please note that after the market price reaches your limit price, your order will be executed as a limit order. If you set the stop-loss limit too high or the take-profit limit too low, your order may never be filled because the market price cannot reach the limit price you set.

How to create a stop-limit order

How does a stop-limit order work?

The current price is 2,400 (A). You can set the stop price above the current price, such as 3,000 (B), or below the current price, such as 1,500 (C). Once the price goes up to 3,000 (B) or drops to 1,500 (C), the stop-limit order will be triggered, and the limit order will be automatically placed on the order book.

Note

Limit price can be set above or below the stop price for both buy and sell orders. For example, stop price B can be placed along with a lower limit price B1 or a higher limit price B2.

A limit order is invalid before the stop price is triggered, including when the limit price is reached ahead of the stop price.

When the stop price is reached, it only indicates that a limit order is activated and will be submitted to the order book, rather than the limit order being filled immediately. The limit order will be executed according to its own rules.

How to place a stop-limit order on Gate.io?

1. Login to your Gate.io account, click on [Trade], and select [Spot].
2. Select [Stop-limit], enter the stop price, limit price, and the amount of crypto you wish to purchase.

Click [Buy BTC] to confirm the details of the transaction.

How do I view my stop-limit orders?

Once you submit the orders, you can view and edit your stop-limit orders under [Open Orders].
To view executed or canceled orders, go to the [Order History] tab.

How to Withdraw/Sell Crypto on Gate.io

How to Sell Crypto via Bank Transfer on Gate.io

Sell crypto via Bank Transfer on Gate.io (Website)

1. Log in to your Gate.io website, click [Buy Crypto], and select [Bank Transfer].

2. Select [Sell] to proceed.

Select the cryptocurrency and the amount you want to sell, and select the fiat currency you want to receive. Then you may choose the payment channel according to the estimated unit price.

Note:
To successfully sell crypto, you must first convert your crypto to USDT. If you fail to complete this sale after converting your BTC or other non-USDT cryptocurrencies, the converted amount will appear as USDT in your Gate.io spot wallet. On the other hand, if you begin by selling USDT, you can proceed directly without the need for the crypto conversion step.

3. Check out your Sell details, read the Disclaimer before proceeding, tick the box and click [Continue].

4. Please read the Important Notice, and click [Next] to initiate the conversion of your crypto to USDT.

5. Continue on the Third-Party page to complete your purchase. Please follow the steps correctly.

Sell crypto via Bank Transfer on Gate.io (App)

1. Open your Gate.io app and tap [Quick Buy].

2. Tap on [Express] and select [Bank Transfer], and you will be directed to the P2P trading zone.


3. Select [Sell] to proceed.

Select the cryptocurrency and the amount you want to sell, and select the fiat currency you want to receive. Then you may choose the payment channel according to the estimated unit price.

4. Check out your Sell details, read the Disclaimer before proceeding, tick the box, and click [Continue].

5. Continue on the Third-Party page to complete your purchase. Please follow the steps correctly.

How to Sell Crypto via P2P Trading on Gate.io

Sell Crypto via P2P Trading on Gate.io (Website).

1. Log in to your Gate.io website, click [Buy Crypto], and select [P2P Trading].

2. On the transaction page, click on [Sell] and select the currency you want to sell (USDT is shown as an example) and click [Sell USDT].

3. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.

Check out the collection method and click on [Sell USDT].

4. Double-check all the information on the pop-up window and click [Sell Now]. Then input your fund password.

5. On the "Fiat Order"-"Current Order" page, please pay the displayed amount to the seller. Once you have completed the payment, click "I have paid".

6. Once the order is completed, it can be found under "Fiat Order"-"Completed Orders".

Sell Crypto via P2P Trading on Gate.io (App).

1. Open your Gate.io app and tap on [More] and select [P2P Trade]


2. On the transaction page, click on [Sell] and select the currency you want to sell (USDT is shown as an example) and click [Sell].

3. Enter the amount (in your fiat currency) or quantity (in crypto) you want to sell.

Check out the collection method and click on [Sell USDT].

4. Once the order gets a match, you can check it under the “Order” tab - “Paid/unpaid” tab to check the information. Verify that if the payment has been received by checking your bank account or receiving method. Once you have confirmed all the information (payment amount, buyer information) is correct, click the “Confirm payment received” button.

5. Once an order is completed, you can view order details in "Order"-"Finished".

How to Withdraw Crypto on Gate.io

Withdraw Crypto via Onchain Withdraw on Gate.io (Website)

1. Log in to your Gate.io website, click on [Wallet] and select [Spot Account].

2. Click on [Withdraw].

3. Click on [Onchain Withdrawal]. 

Select the coin you want to withdraw in the [Coin] menu. Then, choose a withdrawal blockchain for the asset, enter the address you want to withdraw, and select the network.

4. Enter the withdrawal amount. Then click [Next].

5. Lastly, input your fund password and Google verification code, and click [Confirm] to confirm the withdrawal.

6. After the withdrawal, you can check the complete withdrawal history at the bottom of the withdrawal page.

Withdraw Crypto via Onchain Withdraw on Gate.io (App)

1. Open your Gate.io app, tap [Wallet], and select [Withdraw].


2. Select the coin that you want to withdraw, you can use the search bar to search for the coin you’re looking for.

3. Select [Onchain Withdrawal] to continue.

4. Select a blockchain network to send the coin, and enter the receiving address and the withdrawal amount. When confirmed, click [Next].

5. Lastly, input your fund password and Google verification code to confirm the withdrawal.

Withdraw Crypto via GateCode on Gate.io (Website)

1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].

2. Click on [Withdraw].

3. Click on [GateCode], choose the coin you want to withdraw, enter the amount and click [Next]

4. Double-check the information before entering the fund password, SMS code, and Google Authenticator code, and then click [Confirm].

5. Upon completing the withdrawal, a popup window will appear where you can either save the GateCode as a QR code image or click the copy icon to copy it.

6. Alternatively, go to the [Recent Withdrawals] page, click the view icon next to the withdrawal record’s address, and enter your fund password to see the complete GateCode.

Withdraw Crypto via GateCode on Gate.io (App)

1. Open your Gate.io app, tap [Wallet] and select [Withdraw].


2. Select the coin that you want to withdraw, you can use the search bar for searching the coin you’re looking for.

3. Select [GateCode] to continue.

4. Enter the amount you want to withdraw and tap [Next].

5. Double-check the information before entering the fund password, SMS code, and Google Authenticator code, and then click [Confirm].

6. Upon completing the withdrawal, a popup window will appear where you can either save the GateCode as a QR code image or click the copy icon to copy it.

7. Alternatively, visit the withdrawal details page and click "View" to check the complete GateCode.

Withdraw Crypto via Phone/​Email/​Gate UID on Gate.io (Website)

1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].

2. Click on [Withdraw].

3. Click on [Phone/Email/Gate UID], choose the coin you want to withdraw, enter [Phone/Email/Gate UID], fill out the amount and click [Send]

4. After confirming that the information is accurate, enter the fund password and other information required, then click [Send].

5. After the successful transfer, you can go to “Wallet” - “Deposits Withdrawals” to check the transfer details.

Withdraw Crypto via Phone/​Email/​Gate UID on Gate.io (App)

2. Select the coin that you want to withdraw, you can use the search bar for searching the coin you’re looking for.

3. Select [Phone/Email/Gate UID] to continue.

4. Upon entering the [Phone/Email/Gate UID] page, follow the prompts to input the withdrawal coin, the receiver’s account (Phone/Email/Gate UID), and the transfer amount. After confirming the accuracy of the information, click [Send].

5. After confirming that the information is accurate, enter the fund password and other information required, then click [Send].

6. After the successful transfer, you can go to “Wallet” - “Deposits Withdrawals” to check the transfer details.

Frequently Asked Questions (FAQ)

Account

Why Can’t I Receive Emails from Gate.io?

If you are not receiving emails sent from Gate.io, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Gate.io account? Sometimes you might be logged out of your email on your device and hence can’t see Gate.io emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Gate.io emails into your spam folder, you can mark them as “safe” by whitelisting Gate.io email addresses. You can refer to How to Whitelist Gate.io Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

Gate.io is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

How To Enhance Gate.io Account Security

1. Password Settings: Please set a complex and unique password. For security purposes, make sure to use a password with at least 8 characters, including at least one uppercase and lowercase letter, one number. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.).

• Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123
• Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords: We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass".

• In addition, please keep your passwords strictly confidential and do not disclose them to others. Gate.io staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA)
Linking Google Authenticator: Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by Gate.io or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds.

4. Beware of Phishing
Please be vigilant of phishing emails pretending to be from Gate.io, and always ensure that the link is the official Gate.io website link before logging into your Gate.io account. Gate.io staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

Verification

Unable to upload photo during KYC Verification

If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:

1. Ensure the image format is either JPG, JPEG, or PNG.
2. Confirm that the image size is below 5 MB.
3. Use a valid and original ID, such as a personal ID, driver’s license, or passport.
4. Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the MEXC User Agreement.
5. If your submission meets all the above criteria but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:

• Wait for some time before resubmitting the application.
• Clear the cache in your browser and terminal.
• Submit the application through the website or app.
• Try using different browsers for the submission.
• Ensure your app is updated to the latest version.

If the issue persists after troubleshooting, kindly take a screenshot of the KYC interface error message and send it to our Customer Service for verification. We will address the matter promptly and enhance the relevant interface to provide you with improved service. We appreciate your cooperation and support.
 

Common Errors During the KYC Process

• Taking unclear, blurry, or incomplete photos may result in unsuccessful Advanced KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
• KYC is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
• Each account can only perform KYC up to three times per day. Please ensure the completeness and accuracy of the uploaded information.
• If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.

Why should you get your account identity verified?

You are required to verify your identity on Gate.io by going through our KYC process.
Once your account is verified, you can ask to raise the withdrawal limit of a specific coin if the current limit cannot satisfy your need.

With a verified account, you can also enjoy a faster and smoother deposit and withdrawal experience.
Getting your account verified is also an important step to enhance the security of your account.

How long does KYC verification take and how to check if it is verified?

The processing time of KYC or identity verification may be half an hour to 12 hours.
Please note, if you have any withdrawal in verification status(KYC required), you have to go through both KYC1 KYC2.

You can check back your KYC page a while later after uploading your document to see if your KYC went through.

Deposit

What is a tag or meme, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.
 

How to check my transaction history?

1. Log in to your Gate.io account, click on [Wallet], and select [Transaction History].

2. You can check the status of your deposit or withdrawal here.

Reasons for Uncredited Deposits

1. Insufficient number of block confirmations for a normal deposit

Under normal circumstances, each crypto requires a certain number of block confirmations before the transfer amount can be deposited into your Gate.io account. To check the required number of block confirmations, please go to the deposit page of the corresponding crypto.

2. Making a deposit of an unlisted crypto

Please ensure that the cryptocurrency you intend to deposit on the Gate.io platform matches the supported cryptocurrencies. Verify the full name of the crypto or its contract address to prevent any discrepancies. If inconsistencies are detected, the deposit may not be credited to your account. In such cases, submit a Wrong Deposit Recovery Application for assistance from the technical team in processing the return.

3. Depositing through an unsupported smart contract method

At present, some cryptocurrencies cannot be deposited on the Gate.io platform using the smart contract method. Deposits made through smart contracts will not reflect in your Gate.io account. As certain smart contract transfers necessitate manual processing, please promptly reach out to online customer service to submit your request for assistance.

4. Depositing to an incorrect crypto address or selecting the wrong deposit network

Ensure that you have accurately entered the deposit address and selected the correct deposit network before initiating the deposit. Failure to do so may result in the assets not being credited.

Trading

What is Limit Order

A limit order is an instruction to buy or sell an asset at a specified limit price, and it is not executed immediately like a market order. Instead, the limit order is activated only if the market price reaches or exceeds the designated limit price favorably. This allows traders to target specific buying or selling prices different from the current market rate.

For example:

• If you set a buy limit order for 1 BTC at $60,000 while the current market price is $50,000, your order will be filled at the prevailing market rate of $50,000. This is because it is a more favorable price than your specified limit of $60,000.

• Similarly, if you place a sell limit order for 1 BTC at $40,000 when the current market price is $50,000, your order will be executed at $50,000, as it is a more advantageous price compared to your designated limit of $40,000.

In summary, limit orders provide traders with a strategic means to control the price at which they buy or sell an asset, ensuring execution at the specified limit or a better price in the market.

What is Market Order

A market order is a trading order executed promptly at the current market price. It is fulfilled as quickly as possible and can be used for both buying and selling financial assets.

When placing a market order, you can specify either the quantity of the asset you want to buy or sell (denoted as [Amount]) or the total amount of funds you wish to spend or receive from the transaction (denoted as [Total]).

For example:

• If you want to purchase a specific quantity of MX, you can directly enter the amount.
• If you aim to acquire a certain amount of MX with a specified sum of funds, such as 10,000 USDT, you can use the [Total] option to place the buy order. This flexibility allows traders to execute transactions based on either a predetermined quantity or a desired monetary value.

How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open Orders

Under the [Open Orders] tab, you can view the details of your open orders.2. Order History

Order history displays a record of your filled and unfilled orders over a certain period. 3. Trade History

Trade history shows a record of your filled orders over a given period. You can also check the transaction fees and your role (market maker or taker).

To view trade history, use the filters to customize the dates and click [Search].

Withdrawal

Why hasn’t my withdrawal arrived?

Transferring funds involves the following steps:

• Withdrawal transaction initiated by Gate.io.
• Confirmation of the blockchain network.
• Depositing on the corresponding platform.

Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.

However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from Gate.io, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.

Important Guidelines for Cryptocurrency Withdrawals on Gate.io Platform

1. For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
2. If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
3. After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
4. Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
5. You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.

How do I check the transaction status on the blockchain?

1. Log in to your Gate.io, click on [Wallet], and select [Transaction History].

2. Here, you can view your transaction status.