How to Register and Verify Account in Gate.io

How to Register Account on Gate.io

How to Register Account on Gate.io with Email or Phone Number

1. Go to the Gate.io website and click on [Sign Up].

2. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


3. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.


4. Congratulations! You have successfully created a Gate.io account via Email or Phone Number.

How to Register Account on Gate.io with Google Account

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or Phone and click on [Next].

4. Then enter the password for your Google account and click [Next].

5. Click on [Continue] to confrim to sign in with your Google account.

6. Fill in your information to create a new account. Tick on the box, and then click on [Sign Up].

7. Complete the verification process. You will receive a 6-digit verification code in your email. Enter the code and click [Confirm].

8. Congratulations! You have successfully created a Gate.io account via Goggle.

How to Register Account on Gate.io with MetaMask

Before Registering an account on Gate.io via MetaMask, you must have the MetaMask extension installed in your browser.

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [MetaMask] button.
3. A sign-in window will be opened, where you will need to connect with MetaMask, choose your account you want to connect and click [Next].

4. Click on [Connect] to connect with your chosen account.

5. Click on [Create New Gate Account] to sign up using MetaMask credential.

6. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


7. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.


8. A MetaMask [Signature request] will pop up, click on [Sign] to continue.
9. Congratulations! You have successfully created a Gate.io account via MetaMask.

How to Register Account on Gate.io with Telegram

1. Go to the Gate.io website and click on [Sign Up].

2. Scroll down to the bottom of the sign-up page and click on the [Telegram] button.

3. A pop-up window will appear, enter your Phone Number to sign up to Gate.io and click [NEXT].

4. You will receive the request in Telegram app. Confirm that request.

5. Click on [ACCEPT] to continue to sign up for Gate.io using Telegram credential.

6. Select [Email] or [Phone number] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].


7. A verification window pops up and fill in the verification code. You will receive a 6-digit verification code in your email or phone. Then, click the [Confirm] button.

8. Congratulations! You have successfully created a Gate.io account via Telegram.

How to Register Account on Gate.io App

1. You need to install the Gate.io application to create an account for trading on the Google Play Store or App Store.

2. Open the Gate.io app, tap the [Profile] icon, and tap [Sign Up].


3. Select [Email] or [Phone] and enter your email address or phone number. Then, create a secure password for your account.

Choose your [Country/Region of Residence], tick on the box, and click on [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit verification code in your email or phone. Enter the code then, click the [Confirm] button.

5. Congratulations! You have successfully created an Gate.io account on your phone.

Or you can sign up on the Gate.io app using Telegram.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from Gate.io?

If you are not receiving emails sent from Gate.io, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Gate.io account? Sometimes you might be logged out of your email on your device and hence can’t see Gate.io emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Gate.io emails into your spam folder, you can mark them as “safe” by whitelisting Gate.io email addresses. You can refer to How to Whitelist Gate.io Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

Gate.io is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

How To Enhance Gate.io Account Security

1. Password Settings: Please set a complex and unique password. For security purposes, make sure to use a password with at least 8 characters, including at least one uppercase and lowercase letter, one number. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.).

• Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123
• Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords: We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass".

• In addition, please keep your passwords strictly confidential and do not disclose them to others. Gate.io staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA)
Linking Google Authenticator: Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by Gate.io or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds.

4. Beware of Phishing
Please be vigilant of phishing emails pretending to be from Gate.io, and always ensure that the link is the official Gate.io website link before logging into your Gate.io account. Gate.io staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

How to Verify Account in Gate.io

What is KYC Gate.io?

KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.

Why is KYC important?

1. KYC serves to fortify the security of your assets.
2. Different levels of KYC can unlock varying trading permissions and access to financial activities.
3. Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
4. Fulfilling KYC requirements can amplify the benefits derived from futures bonuses.

 

How to complete Identity Verification on Gate.io? A step-by-step guide

Identity Verification on Gate.io (Website)

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Identity Verification] and click on [Verify Now].

3. Fill out all the information below and click [Next].

4. Upload your ID card photo and click on [Continue].

5. Lastly, choose the way you want to do the face recognition and click [Continue] to finish the process.

6. After that, your application has been submitted.

Wait for 2 minute for reviewing and your account have successfully verified.

Identity Verification on Gate.io (App)

1. Open the Gate.io app, tap on the [Profile] icon and select [KYC (Identity Verification)].


2. Choose [Identity Verification] and tap [Verify now].

3. Fill out all the basic information below and tap [Next].

4. Upload your ID picture and tap [Next step] to continue the process.

5. Lastly, start taking your selfie by tapping on [I’M READY].

6. After that, your application has been submitted.

Wait for 2 minute for reviewing and your account have successfully verified.

Address Verification on Gate.io (Website)

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Address verification] and click on [Verify Now].

3. Fill out your permanent address information and click [Submit].

4. After that, your application has been submitted.

Wait for 10 minute for reviewing and your account have successfully verified.

Address Verification on Gate.io (App)

1. Open the Gate.io app, tap on the [Profile] icon and select [KYC (Identity Verification)].


2. Choose [Address Verification] and tap [Verify now].

3. Fill out your permanent address information and click [Submit].

4. After that, your application has been submitted.

Wait for 10 minute for reviewing and your account have successfully verified.

How to complete Enterprise Verification on Gate.io? A step-by-step guide

1. Click on the [Profile] icon and select [Individual/Entity Verification].

2. Choose [Enterprise Verification] and click on [Verify Now].


3. Complete the necessary fields in the [Company Information] page, which includes the entity name, registration number, entity type, nature of business, country of registration, and registered address.

After providing this information, tick the box and proceed by clicking on [Next] or [Information on temporary] to move to the next step.

4. On the [Related Parties] page, input details, including names and ID photos, for [Director(s) or Equivalent Persons], [Authorized Person], and [Ultimate Beneficial Owner(s) or Significant/Actual Controller(s)].

Once the form is complete, click on [Next] or [Information on temporary] to proceed.

5. On the [Upload Documents] page, submit the certificate of incorporation, ownership structure, letter of authorization, and register of shareholders/certificate of incumbency/business registry, or equivalent documents to verify the Ultimate Beneficial Owner (UBO).

Once the form is complete, click on [Submit] or [Information on temporary] to proceed.


6. Carefully review the [Corporate Verification Statement] and once you have ensured the accuracy of the provided information, check the designated box to confirm.

Finally, click on [Complete] to conclude the verification process. Your application will then undergo review by the Gate.io team.


Note:

1. Enterprise verification consists of three steps: filling in basic company information, adding related parties, and uploading documents. Please carefully read the instructions before completing the forms or uploading documents, ensuring that all provided information is accurate and meets the specified requirements.

2. Only one type of identity verification can be selected for the same account. It is not possible to initially verify as an individual and later as an organization, or make changes after the verification process.

3. Typically, enterprise verification takes 1 to 2 working days for review. Strictly adhere to the provided instructions when uploading documents related to enterprise information.

4. As of now, enterprise verification is not supported on the app.

5. For enterprise verification, the corporation (judicial person) must have a Gate account with KYC2 completed.

Frequently Asked Questions (FAQ)

Unable to upload photo during KYC Verification

If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:

1. Ensure the image format is either JPG, JPEG, or PNG.
2. Confirm that the image size is below 5 MB.
3. Use a valid and original ID, such as a personal ID, driver’s license, or passport.
4. Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the MEXC User Agreement.
5. If your submission meets all the above criteria but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:

• Wait for some time before resubmitting the application.
• Clear the cache in your browser and terminal.
• Submit the application through the website or app.
• Try using different browsers for the submission.
• Ensure your app is updated to the latest version.

If the issue persists after troubleshooting, kindly take a screenshot of the KYC interface error message and send it to our Customer Service for verification. We will address the matter promptly and enhance the relevant interface to provide you with improved service. We appreciate your cooperation and support.
 

Common Errors During the KYC Process

• Taking unclear, blurry, or incomplete photos may result in unsuccessful Advanced KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
• KYC is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
• Each account can only perform KYC up to three times per day. Please ensure the completeness and accuracy of the uploaded information.
• If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.

Why should you get your account identity verified?

You are required to verify your identity on Gate.io by going through our KYC process.
Once your account is verified, you can ask to raise the withdrawal limit of a specific coin if the current limit cannot satisfy your need.

With a verified account, you can also enjoy a faster and smoother deposit and withdrawal experience.
Getting your account verified is also an important step to enhance the security of your account.

How long does KYC verification take and how to check if it is verified?

The processing time of KYC or identity verification may be half an hour to 12 hours.
Please note, if you have any withdrawal in verification status(KYC required), you have to go through both KYC1 KYC2.

You can check back your KYC page a while later after uploading your document to see if your KYC went through.