How to Login and Deposit on Gate.io
How to Login Account on Gate.io
How to Log in to Gate.io account using Email or Phone Number
1. Open the Gate.io website and click on [Log In].
2. On the Log-in page, enter your [Email] or [Phone number], and password that you specified during registration. Click the [Log In] button.
3. You will receive a 6-digit verification code in your email or phone. Enter the verification code and click [Confirm].
4. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Log in to Gate.io account using Google
1. Open the Gate.io website and click on [Log In].
2. On the login page, you’ll find various login options. Look for and select the [Google] button.
3. A new window or pop-up will appear, enter the Google account you want to log in to and click on [Next].
4. Enter your password and click [Next].
5. You will receive a 6-digit verification code in your email. Enter the verification code and click [Confirm].
6. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Log in to Gate.io account using MetaMask
Before Logging to Gate.io via MetaMask, you must have the MetaMask extension installed in your browser.1. Open the Gate.io website and click on [Log In].
2. On the login page, among the login options, look for and select the [MetaMask] button.
3. A MetaMask [Signature request] will pop up, click on [Sign] to continue.
4. You will receive a 6-digit verification code in your registered MetaMask email. Enter the verification code and click [Confirm].
5. After entering the correct verification code, you can successfully use your Gate.io account to trade.
How to Log in to Gate.io account using Telegram
1. Open the Gate.io website and click on [Log In].
2. On the login page, you’ll find various login options. Look for and select the [Telegram] button.
3. Sign in with your Telegram number by choosing your region, type in your Telegram phone number, and click [NEXT].
4. A confirmation message will be sent to your Telegram account, click [Confirm] to proceed.
5. You will receive a 6-digit verification code in your registered Telegram email. Enter the verification code and click [Confirm].
6. After entering the correct verification code, you can successfully use your Gate.io account to trade. 
How to Log in to the Gate.io App
1. You need to install the Gate.io application to create an account for trading from the Google Play Store or App Store.
2. Open the Gate.io app, tap on the [Profile] icon on the top left home screen, and you will find options like [Login]. Tap on this option to proceed to the login page.
3. Enter your registered email address or phone number and tap [Next].
4. Input your secure password, and tap [Login].
5. Enter the 6-digit code that has been sent to your email or phone number, and tap [Confirm].
6. Upon successful login, you’ll gain access to your Gate.io account through the app. You’ll be able to view your portfolio, trade cryptocurrencies, check balances, and access various features offered by the platform.
Or you can log in to the Gate.io app using Telegram.
I forgot my password from the Gate.io account
You can reset your account password on the Gate website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Open Gate.io website and click on [Log In].
2. Click on [Forgot password?] to continue.
3. Enter your account email or phone number and click [Next].
4. Enter the 6-digit code that has been sent to your email and click [Confirm].
5. Set up your new password and enter it again to confirm and click on [Reset].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the Gate.io app, tap on the [Profile] icon on the top left home screen, and you will find options like [Login]. Tap on this option to proceed to the login page.
3. Enter your registered email address or phone number and tap [Next].
4. Tap on [Forgot password?].
5. Enter your account email or phone number and click [Next].
6. Enter the 6-digit code that has been sent to your email and click [Confirm].
7. Set up your new password and enter it again to confirm and tap on [Confirm to Reset].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Gate.io platform.
How does TOTP work?
Gate.io uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How To Set Up Google Authenticator
1. Log in to the Gate.io website, click on the [Profile] icon, and select [Security settings].
2. Select [Google Authenticator] and click [Turn on].
3. Download the Google Authenticator App to your phone.
Set up your Google Authenticator by opening the app and scan the QR Code below.
How to add your Gate.io account to the Google Authenticator App?
Open your Google authenticator App, on the first page, select [Verified IDs] and tap [Scan QR code].
4. Click on [Send] and enter the 6-digit code that was sent to your email and the Authenticator code. Click [Confirm] to complete the process.
5. After that, you have successfully linked your Google Authenticator to your account.
How to Deposit on Gate.io
How to Buy Crypto via Credit/Debit Card on Gate.io
Buy Crypto via Credit/Debit Card on Gate.io (Website)
1. Log in to your Gate.io website, click on [Buy Crypto] and select [Debit/Credit Card].
2. Select the fiat currency and fill the fiat amount you want to use. Select the cryptocurrency you want to buy, and then you may choose a payment channel you prefer.
3. Read the Disclaimer before proceeding, check your information, and tick the box.
By clicking [Continue] after reading the Disclaimer, you will be redirected to the Third-Party page to complete the payment.
4. After that, you can view your order by clicking [Order History].
Buy Crypto via Credit/Debit Card on Gate.io (App)
1. Open your Gate.io app and tap [Quick Buy].
2. Tap on [Express] and select [Debit/Credit Card], and you will be directed to the P2P trading zone.
3. Choose your preferred Fiat Currency for the payment and enter the amount for your purchase. Select the cryptocurrency you want to receive in your Gate.io wallet and choose your payment network
4. Review your details, tick on the [I have read and agree to the disclaimer.] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.
How to Buy Crypto via Bank Transfer on Gate.io
Buy Crypto via Bank Transfer on Gate.io (Website)
1. Log in to your Gate.io website, click on [Buy Crypto], and select [Bank Transfer].
2. Select the fiat currency and input the amount you wish to spend. Choose the cryptocurrency you want to receive, and then select a payment channel based on the estimated unit price. Here, using Banxa as an example, proceed with the purchase of USDT with 50 EUR.
3. Read the Disclaimer before proceeding, check your information, and tick the box.
By clicking [Continue] after reading the Disclaimer, you will be redirected to the Third-Party page to complete the payment.
4. After that, you can view your order by clicking [Order History].
Buy Crypto via Bank Transfer on Gate.io (App)
1. Open your Gate.io app and tap [Quick Buy].
2. Tap on [Express] and select [Bank Transfer], and you will be directed to the P2P trading zone.
3. Select [Buy] and choose your preferred Fiat Currency for the payment and enter the amount for your purchase. Tap on the payment network you want to continue.
4. Review your details, tick on the [I have read and agree to the disclaimer.] button and tap [Continue]. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.
How to Buy Crypto via P2P on Gate.io
Buy Crypto via P2P on Gate.io (Website)
1. Log in to your Gate.io website, click on [Buy Crypto], and select [P2P Trading].
2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].
3. Specify the amount of Fiat Currency you are willing to pay in the [I will pay] column. Alternatively, you have the option to input the quantity of USDT you aim to receive in the [I will receive] column. The corresponding payment amount in Fiat Currency will be calculated automatically, or conversely, based on your input.
After following the aforementioned steps, click on [Buy USDT], and subsequently, you will be redirected to the Order page.
4. Click on [Buy Now] to continue the process.
5. You will be directed to the pending order page, click on your order number to continue the payment.
6. Reaching the payment page, you are granted a 20-minute window to transfer the funds to the P2P Merchant’s bank account. Prioritize reviewing the order information to confirm that the purchase aligns with your transaction requirements.
- Examine the payment method exhibited on the Order page and proceed to finalize the transfer to the P2P Merchant’s bank account.
- Take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction.
- After completing the fund transfer, kindly check the box labeled [I have paid].
7. Once the order is completed, it can be found under [Fiat Order] - [Completed Orders].
Buy Crypto via P2P on Gate.io (App)
1. Open your Gate.io app and tap [Quick Buy].
2. Tap on [Express] and select [P2P], and you will be directed to the P2P trading zone.
3. On the transaction page, select the merchant you want to trade with and click [Buy].
4. Enter the amount that you want to purchase, check out the payment method, and tap on [Buy USDT] to continue.
5. Please review your order information and tap on [Pay now] to continue the transaction
6. After completing the payment, tap on [I have paid] to notice the seller and wait for them to release the coin.
Note: You have 20 minute to complete the transaction, take advantage of the Live Chat box for real-time communication with P2P Merchants, ensuring seamless interaction
How to Deposit Crypto on Gate.io
Deposit Crypto via Onchain Deposit on Gate.io (Website)
1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].
2. Click on [Deposit] to continue.
3. Select [Onchain Deposit] by clicking on [Deposit].
4. Select the cryptocurrency that you want to deposit and choose your network. Here, we’re using USDT as an example.
5. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
6. Once confirmed, the deposit will be added to your spot account.
You can find recent deposits at the bottom of the Deposit page, or view all past deposits under [Recent Deposit].
Deposit Crypto via Onchain Deposit on Gate.io (App)
1. Open and login to your Gate.io App, on the first page, tap on [Deposit].
2. Tap on [Onchain Deposit] to continue.
3. Once directed to the next page, select the crypto you want to deposit. You may do so by tapping on a crypto search.
4. On the Deposit page, please select the network.
5. Click the copy button or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform. Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
Deposit Crypto via GateCode Deposit on Gate.io (Website)
1. Log in to your Gate.io website, click on [Wallet], and select [Spot Account].
2. Click on [Deposit] to continue.
3. Select [GateCode Deposit] by clicking on [Deposit]
3. Enter the GateCode that you want to deposit and click [Confirm].
4. After that, you will see deposit details as shown below. You can choose to return to the previous page or deposit again.
Deposit Crypto via GateCode Deposit on Gate.io (App)
1. Open and login to your Gate.io App, on the first page, tap on [Deposit].
2. Tap on [GateCode Deposit] to continue.
3. On the "GateCode Deposit" page, you can choose to scan the saved QR code image or paste the copied GateCode here to deposit. Double-check the information before clicking on [Confirm].
4. Then you will see deposit details as shown below. You can choose to return to the previous page or deposit again.
Frequently Asked Questions (FAQ)
What is a tag or meme, and why do I need to enter it when depositing crypto?
A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.How to check my transaction history?
1. Log in to your Gate.io account, click on [Wallet], and select [Transaction History].
2. You can check the status of your deposit or withdrawal here.
Reasons for Uncredited Deposits
1. Insufficient number of block confirmations for a normal deposit
Under normal circumstances, each crypto requires a certain number of block confirmations before the transfer amount can be deposited into your Gate.io account. To check the required number of block confirmations, please go to the deposit page of the corresponding crypto.
Please ensure that the cryptocurrency you intend to deposit on the Gate.io platform matches the supported cryptocurrencies. Verify the full name of the crypto or its contract address to prevent any discrepancies. If inconsistencies are detected, the deposit may not be credited to your account. In such cases, submit a Wrong Deposit Recovery Application for assistance from the technical team in processing the return.
3. Depositing through an unsupported smart contract method
At present, some cryptocurrencies cannot be deposited on the Gate.io platform using the smart contract method. Deposits made through smart contracts will not reflect in your Gate.io account. As certain smart contract transfers necessitate manual processing, please promptly reach out to online customer service to submit your request for assistance.
4. Depositing to an incorrect crypto address or selecting the wrong deposit network
Ensure that you have accurately entered the deposit address and selected the correct deposit network before initiating the deposit. Failure to do so may result in the assets not being credited.
